Refund & Cancellation Policy

At AlphFuel, customer satisfaction is important to us. As our products are consumable food and beverage items, we maintain strict hygiene and safety standards. Please read our refund and cancellation policy carefully before placing an order.

Returns & Replacements

Due to hygiene and food safety regulations, products once delivered cannot be returned.

However, we will gladly provide a replacement if you receive:

• A damaged product

• A defective product

• An expired product

• An incorrect product

• A product damaged during transit

Our Quality Control team will review the issue. If the claim is verified, a replacement will be provided at no additional cost.

If your order has not been delivered, please contact our customer support team with your order details so we can investigate and arrange a suitable resolution.

Replacement Request Process

To request a replacement, please notify us within 24 hours of receiving your order.

Please provide:

• Order ID

• Clear photographs of the product

• Images of the outer shipping package

• A brief description of the issue

You may contact us via:

Email: tigerstripeone@gmail.com

Phone: +91 76200 29324

Our support team will review your request within 2 business days.

Please note that replacement requests submitted after 24 hours of delivery may not be accepted.

Cancellation Policy

We process orders quickly to ensure fast delivery.

Therefore:

• Orders cannot be cancelled once they have been confirmed and processed.

• Cancellation requests received after dispatch cannot be accepted.

Refunds will only be considered if:

• The delivery location is not serviceable by our courier partners.

• The order cannot be delivered due to operational issues on our end.

• A refund has been approved by AlphFuel after review.

Approved refunds will be processed to the original payment method within 7 working days. Depending on your bank or payment provider, it may take an additional 5–7 working days for the amount to reflect in your account.

Refunds Will Not Be Issued If

• An incorrect or incomplete delivery address was provided.

• The recipient was unavailable at the time of delivery.

• The customer refused to accept the order.

• The order was delivered to the address or person specified by the customer.

• Delivery was affected by events beyond our control, including natural disasters, strikes, or other force majeure events.

• The product has been opened, used, or tampered with after delivery.

• The order was placed during promotional or sale periods where cancellations or refunds are not applicable (unless required by law).

Need Assistance?

For any questions regarding your order, refund, replacement, or cancellation, please contact us:

Address
692/B/3, Santikunj, Link Road,
Opp. Kotak Mahindra Bank,
Cuttack – 753012, Odisha, India

Phone: 1800 890 8466

Email: support@alphfuel.com

Our customer support team is available to assist you and will respond as quickly as possible during business hours.

Fuel Your Ambition. Outrun Everything.